Browsing: Customer & Employee Experience

1-to-1 personalization leverages advances in technology, including artificial intelligence (AI), to present individuals with the content, offers, and experiences that are uniquely relevant for them — wherever, whenever, and however they’re interacting with your company

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?

History usually unfolds in tiny, imperceptible increments. It is a rare event that changes civilization – suddenly, visibly, irreversibly – but that is what we have witnessed over the last few years.

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We’ll provide you with in-depth, actionable insights into how you can succeed and transform your business to drive real, measurable results. Also you can download the full CX Trends report and start driving bottom line growth today.

Employee recognition is likely the single most underutilized management and culture-building tool out there. According to a new workplace study from Workhuman® and Gallup, 81% of managers and leaders say recognition is not a major strategic priority at their organization. And yet, employee recognition has the potential to help drive connection, boost engagement, and foster belonging – all critical areas when it comes to retaining talent. Keep reading to find out how recognition that meets the mark can positively impact your organization’s bottom line.

We’ve spoken with industry analysts, Quadient experts, and customers about the state of CX today and, in this eBook, we’ve complied thoughtful perspectives on the trends, predictions, and solutions that will significantly impact your business in 2022 and beyond.

Employee recognition programs offer employers the opportunity to acknowledge their employees for a job well done, and many leading companies have benefited from incorporating them into their company cultures, including Pfizer.A Workhuman® iQ survey of more than 3,500 workers in the U.S., U.K., Ireland, and Canada offers some revealing insights into the root causes of why employees are leaving their jobs – and a road map on how companies of all sizes can retain more of their talented humans.

Workhuman and Gallup partnered to discover the correlation between employee wellbeing and strategic employee recognition – and the resulting impact on overall company growth and success. In a large-scale study of more than 12,000 employees across 12 countries, Workhuman and Gallup found that recognition is one of the most effective and affordable ways to improve wellbeing, sparking cultural transformation and helping workplaces achieve exceptional performance.
A Workhuman® iQ survey of more than 3,500 workers in the U.S., U.K., Ireland, and Canada offers some revealing insights into the root causes of why employees are leaving their jobs – and a road map on how companies of all sizes can retain more of their talented humans.

While there may be signs that the Great Resignation is easing slightly, it’s clear the exodus of workers is a challenge leaders will have to contend with for the foreseeable future.

A Workhuman® iQ survey of more than 3,500 workers in the U.S., U.K., Ireland, and Canada offers some revealing insights into the root causes of why employees are leaving their jobs – and a road map on how companies of all sizes can retain more of their talented humans.