According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?
History usually unfolds in tiny, imperceptible increments. It is a rare event that changes civilization – suddenly, visibly, irreversibly – but that is what we have witnessed over the last few years.
In an age of texts, emails, and instant message applications, you might think phone calls are dead and buried. Nothing could be further from the truth. Businesses of all sizes are relying more than ever on phones and voice communication to connect with employees, customers, vendors, and everyone in between.
Before COVID-19, organizations dabbled in remote and flexible work arrangements for many years without any particular urgency. After all, they didn’t have any reason to rush adoption. It was still very much experimental for many, and leaders wanted to take things slow.
We all have a duty to keep our employees safe and maintain secure, functional workspaces for our people to thrive. This eBook shares our five steps for keeping your workplace safe with smart digital workflows, while also achieving efficient and compliant operations throughout the reopening process.
Are you ready to zoom past the silos holding your PMOs back and create a streamlined, effective PMO organization? Learn how to:
Hybrid management allows you to combine traditional and Agile practices to best accommodate the varied project requirements and business circumstances. In this ebook, you’ll discover why you must apply the hybrid approach from the top of the organization down to the front line to optimize the performance of your business for digital transformation.
About 75% of business leaders will use roadmap planning tools by 2023, according to Gartner. With these tools, executives first determine their top strategic initiatives and stakeholders must propose projects and products that align with them, rather than the other way around. In this eBook, find out why this top-down planning approach is a game-changer and how you can implement it with ease.
For more than two decades, an agile approach to business has been the key for delivering solutions that meet clients’ needs. Now, there’s a new variation of agile: organizational agility—adapting quickly to a changing operating environment with minimal disruption. Download the ebook to learn more.
When a company shifts into survival mode — whether it’s because of uncertain economic times, big changes in leadership or mission, or even a global pandemic — creative priorities can fall by the wayside.
