Consumer behavior has changed considerably in one generation. The advent of the internet has accelerated the rate of innovation and in turn has educated consumers to increase their service expectation levels.

Subscription billing. Say those words, and people may start to snore. But if you understand how the subscription economy really operates,...

The business world is changing. Subscription models are different and more complex animals than the traditional business models we’ve all been used to. That’s true whether you’re looking at interactions with customers or at your own internal business processes and technological supports.

The world witnessed significant changes sparked by the pandemic, and as a result we have changed. In 2020, companies and consumers woke up to the power of digital service models.....

As people consume more and more subscription services in their daily lives, they are more open to (if not expecting) similar models from their business partners. When a product or technology gains transaction in the home.............

Over the last few years, bank branches have experienced a significant amount of disruption and pressure.The behavior of banking customers has been a significant part of this, with many having shifted towards digital and mobile banking tools in recent years....

In 2019, as Reflexis (now a Zebra company) was beginning to expand its banking vertical into Europe, we wanted to deepen our understanding of any differences between the issues and challenges in North America and those in Europe.

As the epidemic has brought many unpredictable changes, this year is undoubtedly a difficult year for organizations of all types and sizes. While many companies are struggling to gain a foothold, this continuous............

Branch transformation has been underway for a decade or more, but COVID-19 has thrown fuel on the fire, spiking digital adoption and exposing some of branch banking’s weakest links – tracking...................