Author: Your TechCFO

Climate change is considered a threat by 70% of people worldwide, and the level of concern is on the rise. Meanwhile, the coronavirus pandemic has underscored the urgent need to protect the world in which we live. In the face of these threats, the importance of digital solutions, not only to delivering efficiencies, but also to ensuring resiliency, safety, and sustainability has become ever more acute.

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According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?

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