Author: Your TechCFO

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?

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As cloud adoption continues to grow, it is crucial companies understand how security can impact operations in the cloud and what the ramifications are if their environment is not adequately protected. There are numerous components to consider when establishing your cloud adoption strategy and security policies, including data, users, applications, infrastructure, and more.

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Data modernization marks a defining moment for any organization seeking to reinvent itself. With data becoming the new organizing principle—and the beating heart of successful, modern organizations—the individuals tasked with using data to make decisions and solve problems want to leverage it to become more agile, efficient, and innovative.

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