Browsing: Management

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?

In an age of texts, emails, and instant message applications, you might think phone calls are dead and buried. Nothing could be further from the truth. Businesses of all sizes are relying more than ever on phones and voice communication to connect with employees, customers, vendors, and everyone in between.

As cloud adoption continues to grow, it is crucial companies understand how security can impact operations in the cloud and what the ramifications are if their environment is not adequately protected. There are numerous components to consider when establishing your cloud adoption strategy and security policies, including data, users, applications, infrastructure, and more.