Business Growth & Strategy Digital Transformation & Technology Marketing & Sales

Marketing Intelligence Report: Data and Analytics Trends to Drive Future Growth

Learn about the marketing analytics trends impacting business growth. In this report, you will learn: – The role marketers play in driving business growth – The state of marketing analytics – Key data and analytics challenges marketers face – The progress marketers have made in achieving data-driven transformation

Business Growth & Strategy CFO & Employee Engagement Customer & Employee Experience

Contact Centers – From Attrition to Retention

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?