The Zoom platform for retailers – Increasing customer engagement, service levels, and sales

The disconnection dilemma

Customers are looking to retailers for convenience, quality service, and personalization. While employees expect their employers to provide a technology-enabled working environment, opportunities to collaborate and develop skills, and celebrate their achievements.

Modern retail should be about personalized experiences, engaging workspaces, and streamlined fulfillment. All too often, it isn’t. Multiple touchpoints lacking interoperability lead to frustrated customers and abandoned carts, and siloed ways of working add unnecessary bottlenecks that undermine profitability.