Author: Your TechCFO

When COVID disrupted in-person work for many businesses, IT departments had to respond quickly to accommodate a massive expansion in remote work. Whether they already had technology in place or were scrambling to fill the gaps, technologies leaders had to adapt to fast-changing conditions. To find out what worked and how they’re moving forward, we surveyed 240 IT decision- makers across industries and in multiple countries.

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As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH) and work from anywhere (WFA) have become the new normal, this cloud-first strategy is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, as well as customers, business partners, and suppliers, regardless of their locations or devices.

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It’s clear that employees and business owners have been forced to become comfortable with change. Businesses across multiple industries, including professional services and retail, have learned to adapt to new environments, shifting from in-office to remote. Now, almost a third of businesses have already returned to the office. As the landscape continues to change, business owners are being forced to manage a more complex hybrid work model.

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