Author: Your TechCFO

Insight engines combine search with composite AI to enable context-enriched analysis, as well as the delivery of actionable information, derived from all types of content and data within and without an organization. This Magic Quadrant profiles 15 vendors to help IT leaders make the best choice.

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To help your customers on their digital transformation journey you need a partner who can help you deliver for them. Your customers are migrating to the cloud, digitalising their way of working, trying to build a hybrid work environment, and managing regulations and compliance in a global environment.

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Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. As a communications industry analyst, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically.

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The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organization’s service delivery. With endless metrics available for leaders to track and measure, it is critical for service management leaders to know what to track, measure, and benchmark against.

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