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Freshservice Service Management Benchmark Report – Key Takeaways 2023

The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organization’s service delivery. With endless metrics available for leaders to track and measure, it is critical for service management leaders to know what to track, measure, and benchmark against.

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Securely Enable Industrial Digital Transformation –  Fortinet Delivers Comprehensive OT Security

The benefits of digital transformation (DX) have driven organizations to adopt new technologies that take time to transition into the scope of security operations. Industrial organizations with substantial operational technology (OT), such as industrial control systems (ICS) and supervisory control and data acquisition (SCADA) equipment, are no exception. OT environments face bigger DX challenges, however, because the technologies involved are often quite old.