The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organization’s service delivery. With endless metrics available for leaders to track and measure, it is critical for service management leaders to know what to track, measure, and benchmark against.
The cloud has radically altered the business IT landscape, allowing organizations to develop more flexible, adaptable ways of working. But the reality is that not every workload belongs in the cloud and that not all clouds are the same.
Industrial companies need strong OT cybersecurity programs to deal with today’s sophisticated threat environment. Facilities have become prime tar- gets for ransomware and sophisticated nation-state attacks. Insecure IoT devices, cloud connections, and increased use of remote access have exploded the pathways for attacks on critical systems.
Network segmentation with a next-generation firewall (NGFW) is a critical first step in securing an operational technology (OT) network. Industrial firewalls for OT networks typically demand a tough exterior while also containing specific, purpose- built controls and cybersecurity for unique industrial (non-IT) networks.
Production and personnel safety are critical in industrial control systems (ICS). Industrial networks include IT servers and unique, protocol-driven operational technology (OT) devices. OT security solutions must be customized to be effective in the vast industrial communication protocol environment.
The benefits of digital transformation (DX) have driven organizations to adopt new technologies that take time to transition into the scope of security operations. Industrial organizations with substantial operational technology (OT), such as industrial control systems (ICS) and supervisory control and data acquisition (SCADA) equipment, are no exception. OT environments face bigger DX challenges, however, because the technologies involved are often quite old.
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Cybercriminals are becoming ever more sophisticated and capable of successfully bypassing existing protection. Every area of your business can be exposed to risk, disrupting business‐critical processes, damaging productivity and increasing operating costs.
It may not always be possible to halt a threat before it penetrates the security perimeter, but it’s absolutely within our power to prevent the attack from spreading and to limit or exclude the resultant potential damage. And, when it comes to complex or targeted attacks, speed of incident resolution is critical.
Counteracting today’s cyberthreats requires a 360‐degree view of the tactics and tools used by threat actors. Generating this intelligence and identifying the most effective countermeasures requires constant dedication and high levels of expertise.
