In the age of digital transformation, supplier management and procurement have been late bloomers. But organizations have learned in the past couple of years just how vulnerable global supply chains are to disruption, prompting renewed emphasis on digitizing supplier management and procurement processes
Month: January 2023
The tools and strategies procurement uses to manage suppliers help the organization address challenges related to supplier risk, business continuity, and resilience in the face of disruption. Download our report with ProcureCon and WBR Insights to learn: Tools and strategies for supplier management initiatives Recommended procurement technology features Metrics and benchmarks used for supplier diversity initiatives
“The connected customer experience” explores how people’s feelings and expectations have changed over the course of the pandemic—and what that means for how companies engage with their customers.
The benefits of digital engagement have never been more clear. With a strong cloud digital engagement platform, you can operate under nearly any circumstances. Your customers enjoy shorter wait times and better, more consistent experiences. And your agents are freed from many mundane tasks. With the right strategy in place, you can evolve digital engagement rapidly.
Craft and share your vision for digital channels Establish your digital engagement foundation Add more channels, volume and automation Digital customer engagement is evolving quickly.
SonicWall has seen a number of organizational changes throughout its 30-year history, from its early days as an innovator in SMB network security to its decade as a public company, its five years as a part of Dell and the past five years of private ownership following divestiture.
When a company needs to meet the demands of industry leaders in different sectors and countries, having the right employees is not a luxury, it’s a necessity. So, when DevonWay was tasked with relocating a valued employee from the U.S. to the UAE, a country where DevonWay did not have an entity, they had to find a cost- effective, efficient solution.
International growth can be an exciting time — but also one ripe with horror stories, waiting to keep you up at night. Behind the rose-tinted view of global expansion, lie more ghastly tales, involving a multitude of country-specific laws and regulations.
The global work environment has changed — companies are rapidly replacing traditional 9-to-5 office-based roles with a flexible, remote-first workforce. Remote work has opened the doors to hiring the best talent, wherever they may live. However, while this provides companies with new and exciting opportunities, it also comes with its challenges, one of which is managing employees in various countries.
According to the Future Forum research, 72 percent of employees said they never want to go back to the traditional way of working and expect a hybrid-remote office model going forward. Research has shown that when executed correctly, hybrid working models can allow companies to recruit better talent, achieve innovation, and build a flexible, productive future.